Frequently asked questions


Do you have a question for us? Please first take a look at the below frequently asked questions. Can’t find your question in below FAQ, feel free to send an email to

Under ‘Shop’ you can find our available collections. Articles you order here are placed in your shopping cart (right top of your screen). When you click on the cart icon you can find an overview of your current order. Here you can check if the order is correct or if any items are incorrect or missing. U can very easily add or remove items from your shopping cart.

Are you happy with the current content of your shopping cart? Than you can proceed to the one page check out. On this page you can fill in your details, choose your delivery terms, choose your payment method and check out. Register for if you don’t want to fill in your details every time.

You will now be asked to read the terms and conditions. Accept the conditions to proceed to the payment. Choose you preferred payment method in the safe payment environment and follow the instructions.

You’ve now successfully placed your order on! You will receive an order confirmation on your provided email address of every order. As soon as we send out the order, you will receive an email from our forwarder (PostNL/DHL for Germany) containing the option to monitor or influence the delivery of your parcel.

Should you have any questions about the order process on, or about any placed orders, feel free to contact us at

Are you waiting on the delivery of your LingaDore order for more than 4 office days? This is too long. We apologize for the inconvenience! Please do send us an email, so we can check the status for you immediately. You can send your email to

Yes, LingaDore also delivers on Saturdays. really tries to deliver your order within 1-4 office days. Regrettably, very occasionally a delay might occur. If this is the case with your order, we are really sorry. Please do send us an email, so we can check the status for you immediately. You can send your email to

Below each article you can find a button that reads ‘Size Guide’. By clicking this button you will find all information you need to determine your LingaDore size. Do you prefer to fit the article first? Please visit a store near you that sells LingaDore. You can find a store on our Store Locator.

Did you order something that doesn’t fit nicely? Please return the article to us within 14 days with the return sticker that you received together with the order

(click here for return policy).

The best way to wash LingaDore articles is by hand wash. Should you decide to wash LingaDore articles in your washing machine, make sure you use a washing bag and never wash LingaDore articles too hot. Always check the washing instruction in the care label of the products.

No, that’s not necessary. We ask you to register first to simplify the order process and to provide you with the best possible service. As you order on more frequently, you don’t have to fill in your details all the time. Also, we would like to keep you updated on the latest news, developments and special offers. Don’t want to receive emails from us? Please request to unsubscribe by email to

LingaDore will handle your personal details with care and confidentially. will not share your personal details with third parties. For more information please go to our ‘Privacy policy’ page.

Yes, it’s absolutely safe to shop on works with well-known and experienced partners has an honest and clear Privacy Policy. Therefore, no need to worry about your safety on

We are sorry to hear that you are not happy with your order. Please find our return policy here.

We are sorry to inform you that once an order is placed on it cannot be cancelled anymore. What you can do is return the articles directly after you receive them. We will then process your returned order accordingly. Please find our return policy here.

Unfortunately, it might sometimes occur that the wrong size/color is sent to our clients. We are sorry for the inconvenience. You can return the article to us and re-order the correct article on Or contact us at

Unfortunately, it might sometimes occur that an article is forgotten during the delivery process. We are sorry for the inconvenience. Please contact us at and we will help you out.

Unfortunately, it might sometimes occur that a wrong article is send to our customer. We apologize for the inconvenience. Please contact us at, and we will solve this for you

Of course retailers can also contact us. Please send your questions/requests to Or fill in the ‘Contact’ form. We will contact you soonest.

Of course! For photos, collection descriptions, press releases and extra information, feel free to contact us at Or fill in the ‘Contact’ form.

Normally, sold out articles on our website will not be available in the future again. Except for the LingaDore Daily collections. If your size is no longer available, we are afraid we don’t have it in stock anymore. Don’t panic yet!: You can also check at one of our selling points near you. Click here for a selling point close to you.